Contact

You can contact us by phone, email or regular mail. In addition, we provide you with the opportunity of transmission through our contact form. You can send us any changes regarding your contract through our secure amendment form (German).

General requests as well as questions regarding our product and the conclusion of contract will be handled by our customer service:

Mon-Fri: 8 am to 6 pm (CET)

Tel: +49 (0) 2247 9194 -977
Email: info@protrip-world.com
Telegram Messenger

The respective departments can be reached from Monday to Friday from 8 am to 6 pm (CET) by calling the following numbers:

Questions about existing contracts:

Tel: +49 (0) 2247 9194 -41
Email: contract@dr-walter.com

All questions about notices of claim and claims:

Tel: +49 (0) 2247 9194 -31
Email: claims@dr-walter.com

All questions related to payments:

Tel: +49 (0) 2247 9194 -51
Email: payments(at)dr-walter.com

Postal address

DR-WALTER GmbH
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany

Praise, criticism or suggestions?

Your opinion is important to us!

We would be pleased if you would take a moment to write a review on Google, Facebook or Trustpilot. This will not only help us to improve our service, but also help other customers who are looking for the right insurance.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -977

Telegram Messenger

Mon-Fri: 8 am to 6 pm