How are your invoices refunded?

Direct billing with doctors or hospitals

After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.

In the USA and Canada, doctors and dentists can settle their bills directly with our partner Global Excel. For this purpose, you should contact Global Excel - if possible prior to falling ill. Doctors send their invoices to Global Excel who, in return, transfers the invoice amount directly to the doctor’s account.

Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you don’t need to bother with the billing at all.

If you receive an invoice

If you receive a doctor’s invoice after the treatment, please send the original invoice along with your completed claim form to DR-WALTER and name the account you want the reimbursement transferred to.

If you have installed and use our safety app MY-SAFETY-APP 2, you can send claims and medical bills directly to us at the push of a button. This shortens the processing time considerably.

Please note: laboratory bills as well as prescriptions can only be reimbursed when we receive the doctor’s original invoice (along with the diagnosis). Processing of bills/invoices usually takes 14 days.

Please send your invoice to:

Abteilung Leistung (Claims Department)
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 2247 9194-977


Mon-Fri: 8 am to 6 pm

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