After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.
In the USA and Canada, doctors and dentists can settle their bills directly with our partner Global Excel. For this purpose, you should contact Global Excel - if possible prior to falling ill. Doctors send their invoices to Global Excel who, in return, transfers the invoice amount directly to the doctor’s account.
Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you don’t need to bother with the billing at all.
If it is purely an outpatient treatment, the easiest way is to use the Air Doctor App
Book a free appointment directly in the app! No matter whether it's with a general practitioner, a hospital or a specialist. All outpatient examinations can be booked via the app and you no longer have to pay in advance: The costs are settled with us directly via Air Doctor.
If no doctor is available in the area via the app or you do not want to use telemedicine, you can of course also consult a doctor without the app. You have a free choice of doctor. If necessary, inform the doctor treating you about the scope of services covered by your insurance to avoid overtreatment. You will receive an invoice from the doctor, which you pay in advance and then submit to us as described below.